We are the independent customer and stakeholder challenge group for United Utilities, the water company serving the North West of England

Welcome to the YourVoice website

We are the independent challenge group, YourVoice (YV), whose aim is to ensure that United Utilities puts its customers at the centre of its day to day service delivery, decision making and formulation and delivery of its Business Plan.

We scrutinise United Utilities’ operational performance against its promises to customers.

We are not all experts, but our membership is comprehensive and determined to ensure that the voices of customers and stakeholders are taken account of by the North West’s water and wastewater company.

YourVoice is made up of four sub groups, who feed into the overall panel. To find out more about the work of each sub group, including agendas and minutes of meetings, choose from the following options below.

PR24 – YourVoice report

Read our report into our assessment of how the company has conducted customer research and engagement for its business plan submission for 2025 to 2030. The report sets out how we have provided independent advice and challenge and how the company has responded to this

Customer Research and Engagement Group
Stakeholder Engagement Group

Affordability and Vulnerability Group
Environment and Social Capital Group