Our work at PR24
During PR24, YourVoice provided assurance on the range and quality of customer engagement and research, and the extent to which it was used to influence the development of the company’s business plans
You can view our report to Ofwat on United Utilities’ draft business plan proposals for 2025-30 using the link below. We have kept a record of our challenge in a YourVoice actions and challenge log (see appendix 2), which captures specific challenges and issues raised by YourVoice and its sub groups, along with the action taken by the company in response. Appendix 3 is our customer research and engagement challenge log and appendix 4 provides details of our challenge to acceptability and affordability testing.
This report was also submitted to the United Utilities’ Board.