Your Voice Panel

We are the independent challenge group whose aim it is to ensure that United Utilities puts its customers at the centre of its day to day service delivery, decision making and formulation and delivery of its Business Plan. 

We also scrutinise United Utilities’ operational performance against its promises to customers. 

We are not all experts but our membership is comprehensive and determined to ensure that the voices of customers and stakeholders are taken account of by the North West’s water and wastewater company.

Your Voice Pannel

Annual Performance Report

Our Annual Performance Report shows how we’re getting on against the commitments we made in our business plan, reflecting on our performance in year two of AMP7 (our five-year business plan running from April 2020 to March 2025). You can read our Annual Performance Report by clicking the link below.

Customer Engagement Membership

Members for this group are listed below. For biographies, please see membership in the About Us section.

  • Steve Cullen CHAIR 
  • Bernice Law 
  • Dave Thompson 
  • Bhupendra Mistry 
  • Tayo Adeboale 
  • Rob Loughenbury 
  • Lucy Byrne 
  • Stuart Dunne 

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