Document library

Links to useful documents from CCW, Ofwat and United Utilities are listed below:

CCW

Framework for water company research Improving customer engagement

PR 24 lessons learned from PR19

CCW objectives for PR 24

Ofwat

Draft methodology PR 24

PR 24 and Beyond Customer engagement policy

PR 24 timetable

Customer  preferences

Ofwat 2024 Price Review website section

Ofwat PR24 useful documents website section

United Utilities

Our Future Plans